Custom Orders Are Non Refundable
All gym accessories and fitness products manufactured by Luxurious Sports are custom made according to your specific requirements, including designs, dimensions, branding, and material specifications. Therefore, we do not offer refunds, returns, or exchanges for the following:
- Change of mind or business direction
- Incorrect specifications provided by the customer
- Customer provided design, logo, or artwork errors
- Delays due to international shipping, customs clearance, or third Party logistics
- Standard industry variations in color, texture, or finishing
Return Eligibility Manufacturing Defects Only
We only accept returns or offer refunds if the product
- Has a verified manufacturing defect affecting functionality or safety
- Is significantly different from the approved sample or order specifications
- Has been damaged due to our fault during production or packaging
To Be Eligible for a Return or Refund
- Notify us within 7 business days of receiving the shipment
- Provide clear photos or videos clearly showing the defect or discrepancy
- Return the items (if requested) in unused, unwashed, and resalable condition
- Include original packaging and all accompanying materials
Resolution Options
If your claim is verified and approved, we may offer one or more of the following solutions
Please note: Refunds will only be processed to the original payment method used at the time of purchase.
Resolution Options
If your claim is verified and approved, we may offer one or more of the following solutions:
- Replacement of the defective items in the next production batch
- Partial refund or credit towards your next order
- Rework or repair, if applicable and cost effective
Please note: Refunds will only be processed to the original payment method used at the time of purchase.
Non-Returnable Situations
We cannot accept returns or offer refunds for:
- Incorrect measurements, dimensions, or specifications submitted by the client
- Color, material, or design changes requested after order confirmation
- Minor stitching, printing alignment, or finishing variations within acceptable industry tolerance
- Delays caused by shipping carriers, customs authorities, or force majeure events
- Products that have been used, washed, modified, or resold
Shipping Costs for Returns
- If a return is approved due to our manufacturing error, Luxurious Sports will cover return shipping costs or provide a prepaid return label.
- If the return is due to customer error or preference, the customer is responsible for all return shipping expenses.
How to Report an Issue
To initiate a return or refund request, please contact us at:
Email: [email protected]
What Sapp: +92 337 4142111
Include the Following Information:
- Order number or invoice reference
- Detailed description of the issue
- Clear photos or videos as evidence
- Your contact details
Our team will review your request and respond within 2–3 business days with further instructions.
Policy Updates
Luxurious Sports reserves the right to update or modify this Refund & Return Policy at any time without prior notice. We recommend reviewing this page periodically for any changes.
Contact Information
If you have any questions or concerns regarding this policy, please feel free to reach out:
Luxurious Sports
Email: [email protected]
WhatsApp: +92 337 4142111
Website: [ www.luxurioussports.net ] [ www.gymaccessoriesmanufacturer.com ]
Address: Sialkot, Punjab, Pakistan.